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South Carolina
Toll Operations Center |
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"Roads 4 The Future Thru Technology"
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The Toll Operations Center was established in 2001. Its primary responsibilities include the management and oversight of existing and future toll systems in South Carolina. Presently included are the Cross Island Parkway (CIP) on Hilton Head Island and the Southern Connector in Greenville.
The Toll Operations Center serves as the lead contact for the SCDOT in all matters relating to toll facilities. It manages state toll facilities, coordinates with private toll roads, and develops new toll systems as directed by the SCDOT Commission.
South Carolina uses an electronic toll collection system to aid in the collection of tolls at both facilities. The program is referred to as Palmetto Pass. If you are a frequent user of either road it would benefit you to contact the customer service center for the facility in your area to set up an account. This process is very simple, just go on line, call or go into the office to get started. With a small deposit for the transponder(s) and a down payment for your first tolls, you can start saving and use the roads without stopping. Currently the Palmetto Pass only works at South Carolina toll roads. At this time other programs from around the country are not accepted, i.e. EZ Pass or Sun Pass. You can get information for either program by clicking the links in the right column of this page.
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The Cross Island Parkway opened in January of 1998. It is a 7.5 mile, limited access route. It connects the William Hilton Parkway (Business US 278) at the North End of the Island with Palmetto Bay Road and the Sea Pines Circle at the South End of the Island. The toll revenues are used to reimburse the debt service and the operation and maintenance costs. The toll collection system operates with both a mainline plaza and two remote ramps. The mainline plaza uses both the Palmetto Pass lanes and cash collections lanes. The toll collectors get to the booths by using an underground tunnel, which also houses all of the electronic lane equipment.
State law exempts school buses from paying tolls. At the Cross Island Parkway, there are some local emergency vehicles and SCDOT maintenance vehicles that are exempt from paying to use the Cross Island Parkway. Vehicles that are exempt from paying tolls already have an account set up with Pal Pass Customer Service Center. Even though the accounts are exempt, the holders still must comply with all sections of the Palmetto Pass agreement.
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The Greenville Southern Connector was built in order to relieve congestion on main traffic arteries, provide easier highway access to this otherwise isolated area and promote development in the area.
The Southern Connector is a privately maintained toll road in Greenville that was opened in February of 2001. It is 16 miles long and begins at the I-185/I-85 interchange and ends at the I-385 connection. The toll collection system operates with 2 mainline toll plazas and 6 remote ramps. The mainline plazas use automatic and manual toll lanes in a mixed mode of operations. The remote ramps are a single lane, unmanned automatic facilities. The toll collectors at the manual lanes use an overhead walkway to get to the booths safely.
Customer Service
Customer service is paramount to our mission. The Toll Operations Center operates a toll-free number in which customers can call for assistance with any questions or concerns regarding any toll issue. We are also responsible for responding to email inquiries related to tolls.
If you have any questions about toll operations in South Carolina, please contact us at 1-888-539-8853 (in-state) or (803) 737-3149 (out-of-state) or by email below.
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